Webuy.com Terms and Conditions
Welcome to the Webuy.com website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our customer service team via the support page on our website.
- "Conditions" means these terms and conditions.
- "Product" means a product displayed for sale on the website.
- "Product Description" means that part of the website where certain terms and conditions in respect of the individual product are provided.
- "Special Conditions" means the terms and conditions in the product description.
- "Users" means the users of the website collectively.
- "Personal Information" means the details provided by you on registration;
- "We/us" means Complete Entertainment Exchange (CeX) Ltd
- "Website" means the website located at www.webuy.com or any subsequent URL which may replace it.
- "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.
- "Affiliates" means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with www.webuy.com which compensates the affiliate for transactions resulting from business directed to the www.webuy.com website by the affiliate.
- "You" means a user of this website.
Use of the website
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You warrant that:
- The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
- You will notify us immediately of any changes to the personal information by contacting us at via the support page on our website.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
We reserve the right to:
- Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
- Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Why CeX collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about. If you do not want CeX to keep you up to date with CeX news, updates and the latest information on products and services click on My Account and update your personal contact information and preferences.
What information CeX collects and how we may use it
There are a number of situations in which your personal information may help us give you better products.
We may ask for your personal information when you're participating in an online survey, entering a competition, registering your store membership or online account, selling goods to CeX or purchasing a product.
When you interact with CeX, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the products you purchase or sell, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes - such as if you wish to receive updates from CeX - to gain a better understanding of our customers and thus provide more valuable service. We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve CeX.
Your CeX online username and related information
The CeX website allows you to create a "CeX username" based on your personal information. This convenient service saves you time and allows for easier use of our web services.
Here's how it works
You create a personal profile - providing your name and email address, and in some cases your phone number, mailing address or a credit card number. The system saves your information and assigns you a personal CeX username based on your email address, because it's unique and easy to remember. The next time you interact with the CeX website, all you need to do is enter your CeX username and password; the system looks up the information it needs to assist you.
In addition, if you update the information associated with your CeX username it will be available for all your transactions with CeX online in that country.
Publicly displayed information is public
If you use a comments or customer feedback board on a CeX website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. CeX is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, CeX will collect that information from your interaction and the information will become publicly available.
When CeX disclose your information
CeX takes your privacy very seriously. CeX does not sell or rent your contact information to other marketers.
Within the CeX Group
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for CeX to make certain personal information about you available to companies that CeX has a strategic relationship with or that perform work for CeX to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with CeX's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the CeX website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
How CeX protects your personal information
CeX takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction.
The CeX website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a web browser that is up to date with all security patches.
Integrity of your personal information
CeX has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking the My Account section of the CeX website. You can request a copy of your personal information by contacting us.
Data Protection Act 1998
CeX holds all personal information in compliance with the Data Protection Act 1998.
Cookies and other technologies
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. CeX will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the CeX website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags - tiny graphic images - to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
Our company wide commitment to your privacy
As we said, CeX takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to CeX employees and strictly enforce privacy safeguards within the company.
CeX's website has links to the sites of other companies. CeX is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If you do not want CeX to keep you up to date with CeX news, offers and services visit the My Account section of the CeX website and update your personal contact information and preferences.
If you have a store membership you may change your preferences in any UK store or by emailing your membership number (found on your CeX membership card) and your name and address to the email address above. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
Complete Entertainment Exchange (CeX) Ltd
13 Westmoreland St
Purchase & Selling Of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Click here to find out more about our refund and returns policies, which are also incorporated into these conditions.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Complete Entertainment Exchange (CeX) Ltd
- As your product is shipped from our warehouse we will send you a dispatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions below.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Complete Entertainment Exchange (CeX) Ltd If you do require any information regarding orders you have placed with Complete Entertainment Exchange (CeX) Ltd please write to us at the following address:
Complete Entertainment Exchange (CeX) Ltd
13 Westmoreland St
Please note: Buying from CeX and selling to CeX are separate transactions; purchased cannot be made on www.webuy.com based on the expected sale of a product.
Once your order has been placed, you have until your order is dispatched to request for it to be cancelled.
In order to request an order cancellation, please contact our Customer Services team detailing your request, along with your order number.
If your order has already been dispatched, please follow the below 'Unwanted Items' procedure.
If you have an unwanted item or order, please contact our Customer Services department within fourteen days of receiving said items, detailing your order number and the item(s) you will be returning.
Outside of fourteen  days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.
Description of products
All products are second hand unless stated.
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
Please note, however, that all product descriptions and images are for display purposes only and do not represent the finished product. Any accessories listed will be for mint condition items only, and are not included on good condition, poor condition, Discounted, or Budget items.
Box contents may vary; additional downloadable content listed on the box may not be included.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.
Images are for illustration only. Actual item design may vary slightly from image.
Condition of items
We will charge you more depending on the condition of our products. For electronic items, mobile phones and consoles, we break this down into grades. For more information, please see our Product Grading guide.
To buy any product from Webuy.com you must make payment using a valid IE credit or debit card, PayPal account, Bitcoin or CeX voucher.
Selling to CeX
CeX Ltd and their associates reserve the right to refuse to purchase any items at their sole discretion. CeX Ltd and their associates reserve the right to limit the number of purchases that are honoured to any customer at their sole discretion.
Please ensure that you are the legal owner of the goods you wish to sell, as ownership will be transferred to CeX Ltd upon receipt of order.
Your obligation is to dispatch goods you are selling to CeX in a timely manner.
All items bought by Webuy.com are made pursuant to a shipment contract. Prior to Webuy.com receiving such items, the risk of loss and title for such items remains with you until Webuy.com receives such items. This means that the risk of loss and title for such items passes to us upon delivery from the carrier.
You must ensure that all parts of your order are sent at the same time. Should we receive only part of your order, we will cancel items that have not been received, and process the items we have received. CeX will not take responsibility for incomplete orders.
CeX issues payment to the details the customer provides to us, and as such cannot be held responsible should your payment not reach the customer due to being supplied with incorrect details.
Please note, the value we offer for your items may be reduced upon receipt depending on their condition or quantity. This is detailed in our WeBuy help section.
In the event that your phone does not meet our grading criteria for "mint", "good" or "poor" conditions, we will regrade your item to "non-working".
Your goods must be received by CeX Ltd at the designated location within ten  days of your order being placed. Quoted prices may vary or orders may be cancelled if goods are not received within this period.
Please note that prices quoted on our website are subject to change without notice.
If you opt to make a part donation of the value of the item(s) you are selling and the item(s) are regraded down in value, the value of your donation will be reduced accordingly. If the value of your item(s) is reduced by more than your the value of your donation, then no donation will be paid, but any balance will be paid to you.
If the value of your item(s) is greater than originally valued, then the value paid to you will increase. If you have selected the total value of item(s) to go to charity then the total value to charity will increase accordingly.
CeX offers a 24 month warranty* (on all items purchased on or after 14th Nov 2015) on all items except consumables. The CeX 24 month warranty* does not cover physical damage, water damage, or any damage caused by unlocking a mobile phone, and only covers software faults arising in the course of normal use.
After 30 days from the point of receipt, defective merchandise will be fully tested to verify the fault. Should an item not be found to be defective it will be dispatched back to you, however should an item be found to be defective we will first seek to repair/replace the item. If no replacement or repair can be done, a refund will be given. If a refund is done within 6 months of the original purchase it will be to the original amount paid, after 6 months it will be the current/original value (whichever is the lower).
All items sent to CeX for refund or return under warranty are made pursuant to a shipment contract. Prior to CeX receiving such items the risk of loss and title for such items remains with the customer. This means that the risk of loss and title for such items passes to us upon delivery from the carrier. As such, CeX recommends that when sending items for return or refund you use an insured and/or traceable method of transit, such as Royal Mail Special Delivery or Recorded Delivery.
*Terms of 24 month warranty
The special warranty period applies only if the products were purchased on or after 14th November 2015. All items purchased from CeX stores or webuy.com, prior to 14th November 2015 come with the standard warranty of 12 months.
When you visit Webuy.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Webuy.com or its content suppliers and protected by UK and international copyright laws. The compilation of all content on this site is the exclusive property of Webuy.com and protected by EU and International copyright laws. All software used on this site is the property of Webuy.com or its software suppliers and protected by UK and international copyright laws.
Webuy.com; CeX; and other marks indicated on our site are registered trademarks of Webuy.com, Inc. or its subsidiaries, in the UK and other countries. Webuy.com; CeX; and other Webuy.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Webuy.com, Inc. or its subsidiaries. Webuy.com's trademarks and associated images may not be used in connection with any product or service that is not Webuy.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Webuy.com. All other trademarks not owned by Webuy.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Webuy.com or its subsidiaries.
License and Site Access
Webuy.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Webuy.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Webuy.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Webuy.com and our affiliates without express written content. You may not use any meta tags or any other "hidden text" utilizing Webuy.com's name or trademarks without the express written consent of Webuy.com. Any unauthorized use terminates the permission or license granted by Webuy.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Webuy.com so long as the link does not portray Webuy.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Webuy.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Webuy.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 16, you may use Webuy.com only with involvement of a parent or guardian. Webuy.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Communications, and Other Content
Visitors may post comments, and other content and communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Webuy.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Webuy.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Webuy.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Webuy.com or its affiliates for all claims resulting from content you supply. Webuy.com has the right but not the obligation to monitor and edit or remove any activity or content. Webuy.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Intellectual property and right to use:
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)
- Any loss of goodwill or reputation
- Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Complete Entertainment Exchange (CeX) Ltd and you are expected to do. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
By visiting Webuy.com, you agree that the laws of the England and Wales, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Webuy.com or its affiliates.
The registered company name and address are:
Complete Entertainment Exchange (CeX) Ltd
13 Westmoreland St
Please view our contact page for further contact information.
Company registration number: IE11144 07EH